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TERMS & CONDITIONS

CUSTOMER CARE

At Herb & Halo, customer care means clear communication, transparency, and respect. Our support team is available to assist with general enquiries related to orders, products, and account information. We aim to respond to all messages within a reasonable timeframe during business hours and provide accurate, helpful information whenever possible.

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Please note that all enquiries are reviewed individually, and responses may vary depending on the nature of the request. While we strive to offer assistance and resolve concerns fairly, contacting customer care does not guarantee a specific outcome. For questions or support requests, customers may reach us via our official contact channels listed on this website.

PRIVACY & SAFETY

At Herb & Halo, we respect your privacy and are committed to protecting your personal information. Any data collected through our website is used solely to process orders, manage customer accounts, and improve your shopping experience. We only collect information that is necessary to provide our services, such as contact details, shipping information, and payment confirmation.

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All payments are securely processed through trusted third-party payment providers. Herb & Halo does not store or have direct access to your full payment details. Personal information is handled with care and protected using appropriate security measures to prevent unauthorised access, misuse, or disclosure.

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We may contact you after your purchase to provide order updates, shipping confirmations, or important service-related information. Your data is never sold or shared with third parties for marketing purposes without your consent. By using our website, you agree to the collection and use of information in accordance with this policy.

WHOLESALE INQUIRIES

Herb & Halo considers wholesale enquiries from selected retailers aligned with our brand values. All requests are reviewed on a case-by-case basis, and approval is not guaranteed. Terms, availability, and pricing are determined at our discretion. Please contact us through our official channels for further information.

PAYMENT METHODS

PAYMENT METHODS

  • Credit / Debit Cards

  • ​PAYPAL

  • Offline Payments

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